Sales Policy for SparkleSpheree
Effective Date: October 11, 2024
Website: https://sparklespheree.com
Welcome to SparkleSpheree, where we specialize in luxury jewelry that embodies elegance and timeless beauty. Please read this Sales Policy carefully as it outlines the terms and conditions governing your purchase experience with us.
1. Product Quality Assurance
At SparkleSpheree, we pride ourselves on offering high-quality, genuine luxury jewelry, including diamond rings, gold necklaces, and gemstone bracelets. Each piece is crafted with care, using the finest materials to ensure durability and beauty. We provide detailed descriptions and images to give you confidence in your purchase. However, minor variations may occur due to the handmade nature of our jewelry.
2. Pricing and Payment
All prices on our website are listed in US dollars (USD). Prices may be subject to change without notice, but once your order is confirmed, the price will not be altered.
We accept multiple payment methods, including:
- Major credit/debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
For the security of our customers, all transactions are processed via encrypted gateways to ensure your data is protected.
3. Sales and Promotions
SparkleSpheree may occasionally offer special promotions or sales. These promotions are limited-time offers and are subject to availability. The terms and conditions of each promotion will be provided at the time of the offer. Sale items are final and non-refundable unless defective.
4. Shipping and Delivery
We offer secure shipping options for both domestic and international orders:
- Domestic Shipping (USA): Free standard shipping on all orders over $500.
- International Shipping: Rates vary depending on location and order value. Free shipping is available on international orders over $1,000.
All orders are processed within 2-3 business days. Delivery times vary based on location but typically range from 3-7 business days for domestic orders and 7-14 business days for international orders.
A tracking number will be provided via email once your order has shipped. Please note that delivery delays may occur due to factors beyond our control (e.g., customs, weather conditions).
5. Returns and Exchanges
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery. The product must be unused, unworn, and in its original packaging with the receipt or proof of purchase.
Exceptions:
- Custom-made jewelry and engraved items are non-refundable.
- Sale items are final and not eligible for return.
To initiate a return or exchange, please contact our customer service team at support@sparklespheree.com. The customer is responsible for return shipping costs, except in cases where the item is defective.
6. Warranty
We stand behind the quality of our luxury jewelry. All pieces come with a one-year warranty against manufacturing defects. This warranty covers repairs or replacements for issues such as loose stones or clasp malfunctions. It does not cover general wear and tear, accidental damage, or improper care.
7. Order Cancellation
Orders can be canceled within 24 hours of placement, provided that the item has not yet shipped. After this period, cancellations are not permitted, but you may return the item once it is received, following our standard return policy.
8. Privacy Policy
We are committed to protecting your privacy. Any personal information you provide while making a purchase is used solely for processing your order and ensuring a smooth transaction. For full details on how we handle your data, please refer to our Privacy Policy.
9. Customer Support
For any inquiries related to orders, shipping, returns, or any other matter, feel free to reach out to our customer support team at support@sparklespheree.com. We are available Monday through Friday from 9 AM to 6 PM (EST).
Thank you for choosing SparkleSpheree for your luxury jewelry needs. We are committed to delivering a premium shopping experience and ensuring your complete satisfaction with every purchase.
SparkleSpheree – Where Luxury Meets Elegance
Website: https://sparklespheree.com
