Refund and Returns Policy

Effective Date: October 11, 2024

Welcome to SparkleSpheree, your destination for exquisite, high-end jewelry. We prioritize your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please review our comprehensive Refund and Returns Policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unworn, and in the same condition that you received them.
  • The jewelry must be returned in its original packaging, including any accessories, certificates of authenticity, and gift boxes.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom-made jewelry or personalized pieces.
  • Jewelry that has been engraved or resized.
  • Items marked as final sale or clearance.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved returns will be refunded to your original method of payment within 7-10 business days.
  • Please note that shipping fees are non-refundable, and the cost of return shipping is the customer’s responsibility unless the item was defective or incorrect.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@sparklespheree.com with your order details and photos of the issue. We will work quickly to resolve the issue by offering a replacement or a full refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@sparklespheree.com to arrange the exchange process.

6. Return Shipping

To return your item, please mail it to:

SparkleSpheree[Your business address]

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

7. International Returns

For international customers, please ensure that all customs documentation is marked as a return to avoid additional charges. Any fees incurred due to incorrect customs documentation will be deducted from your refund.

8. Contact Information

For further assistance, please contact us at:
Email: info@sparklespheree.com
Phone: (843) 399-0203
Website: https://sparklespheree.com